The leading KPI for Field Service industries is customer satisfaction. Organizations are challenged to identify new ways to provide additional value to customers either through innovation or customer-centric process change to continually boost this indicator. Yet the challenge is surmounting as customer expectations continue to rise with the onset of new technologies including 24/7 public forum accessibility to suppliers through social media outlets.
Field Service Executives must look for methods to continually improve service delivery – but what may not be in their sightline is the positive affect that modern ERP software can have on customer satisfaction levels. When implemented by a team that can assess current service delivery levels and translate opportunities through ERP software, payback can be quickly achieved.
PSA is equipped with the team and tools to provide insight and recommendations for your field service operations. We possess a strong mix of industry experience and Pronto Xi ERP software knowledge that can improve customer satisfaction and other critical service KPI’s like utilization, first-time fix rate, and Service Level Agreement (SLA) compliance.
PSA professional consultants have helped our field service clients achieve success in these key areas and more.
Learn how Hobart Canada attained instant visibility on all field activities to improve scheduling and improve customer satisfaction.