Every ERP software implementation requires the support of a dedicated team of expert resources to ensure ongoing success. The backing of a professional support desk provides assurance that any issue that cannot be handled internally can be passed to the extended support team. Support is required throughout the ERP software lifecycle making establishment of reliable and quick service a priority.
PSA clients are able to log and track all requests for support through our professional service desk that is manned by dedicated resources. PSA Service Desk provides secure self-service tools that allow users to enter, update and view status from a web browser, for real-time ticket progress information. Clients experience support that is easy and accessible whether through implementation or post go-live through our globally managed Service Desk.
PSA Service Desk provides structured support to Pronto Xi ERP Software clients with implementations that range in functionality and complexity.